Privacy Policy

Privacy Policy

At The Collective New Hope, your privacy is important to us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (the “Site”) or interact with our services. By using our Site, you agree to the terms described below.

1. Information We Collect

We may collect the following types of information when you visit our Site or engage with us:

  • Personal Information: such as your name, email address, phone number, billing details, or shipping address when you make a purchase, book a service, or sign up for our communications.

  • Non-Personal Information: such as browser type, IP address, pages visited, and device information, collected automatically through cookies and analytics tools.

2. How We Use Your Information

We use the information collected for purposes including:

  • Processing and fulfilling purchases or service bookings.

  • Communicating with you regarding orders, events, promotions, or inquiries.

  • Improving the functionality, design, and performance of our Site.

  • Personalizing your shopping or browsing experience.

  • Complying with legal or regulatory obligations.

3. Sharing of Information

We respect your trust and do not sell your information. We may share your data only in the following limited circumstances:

  • Service Providers: with third-party partners who help us operate the Site, process payments, deliver products, or provide analytics.

  • Legal Compliance: if required by law, court order, or government request.

  • Business Transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking

Our Site uses cookies and similar technologies to enhance your browsing experience. These tools help us:

  • Remember preferences and customize your visit.

  • Measure traffic and usage trends.

  • Deliver tailored advertising (where applicable).

You may adjust your browser settings to refuse cookies; however, this may limit functionality.

5. Your Rights

Depending on your location, you may have rights under applicable privacy laws, such as:

  • Accessing the personal data we hold about you.

  • Requesting corrections or deletion of your data.

  • Opting out of marketing communications.

  • Limiting cookie tracking through browser settings.

To exercise these rights, please contact us at the details below.

6. Data Security

We implement reasonable technical and organizational safeguards to protect your information. While no system is completely secure, we are committed to maintaining industry-standard protections against unauthorized access, misuse, or disclosure.

7. Children’s Privacy

Our Site is not directed toward children under 13, and we do not knowingly collect information from them. If we learn we have inadvertently collected personal data from a child, we will take steps to delete it.

8. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites, and we encourage you to review their policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.”